At Disability Assist, we are committed to providing the highest standards of service to our clients. We recognise the importance of feedback, including complaints, as invaluable opportunities for improvement.
To ensure that we address concerns promptly and effectively, we have a Complaints Procedure which is attached below. This document outlines the step-by-step process through which individuals can express their grievances or dissatisfaction with our services. The Complaints Procedure document provides clear guidance on how to submit a complaint, the steps we take to investigate and address concerns, and the expected timelines for resolution. We encourage all members of our community to familiarise yourselves with this document.
Our commitment to excellence extends to the handling of complaints with professionalism and fairness. Through transparent communication and a shared commitment to improvement, we can continue to make a positive impact on the lives of disabled people across Kent.